Privacy Policy

Effective date: 14 December 2025

1. Who we are

CS PRIME ACADEMY LTD (company number 16908846), registered office: 34 Harrow Way, Watford, England, WD19 5ET.
Contact: billing@csprime.co.uk
We are the “data controller” for personal data we process.

2. What we collect

We may collect:
- Parent or guardian contact details (name, email, phone)
- Student details relevant to tutoring (name, year group, exam board, targets)
- Academic information (baseline level, test results, homework performance)
- Communications (emails and messages)
- Payment status and receipts (processed by our payment provider)

3. Why we use it

We use personal data to:
- Provide tutoring and educational support
- Schedule lessons and communicate updates
- Manage billing and payments
- Improve our services and materials
- Comply with legal and tax obligations

4. Lawful bases

We process data where necessary to perform a contract, to take steps at your request, to comply with legal obligations, and where we have a legitimate interest in operating and improving our services.

5. Sharing and processors

We may share data with service providers that help us run the business, such as:
- Email hosting for csprime.co.uk
- Scheduling and video call tools
- Payment processor (for example, Stripe) for handling payments
We do not sell personal data.

6. Retention

We keep personal data only as long as needed for the purposes above, including keeping records for legal, tax, and dispute resolution requirements. We will delete or anonymise data when it is no longer needed.

7. Your rights

Depending on your situation, you may have rights to access, correct, delete, or restrict processing of your data, or to object. To make a request, email billing@csprime.co.uk.

8. Children

Our services are aimed at students, but payment and contracting is generally with a parent or guardian unless the student is 18+.

9. Security

We take reasonable measures to protect data, but no system is completely secure.

10. Complaints

If you have concerns, contact us first at billing@csprime.co.uk. You may also complain to the UK Information Commissioner’s Office (ICO).